FedEx provides and maintains safe facilities and systems to effectively support FedEx independent contractors. Within each of the company’s more than 500 facilities is a team of professionals dedicated to working with contractors to effectively provide the world-class service FedEx customers have come to expect.
Working as a liaison between FedEx and independent contractors is Contractor Relations, which ensures all provisions of the Operating Agreement are administered properly and accurately; supports and helps contractors pursue growth opportunities; and assists contractors in enhancing the FedEx customer experience.
The department’s mission is to create an environment where every FedEx Independent contractor has the opportunity to succeed. Throughout the country, Contractor Relations has a team of representatives whose role is to serve as an advocate for contractors and provide rapid response to any concerns or questions.
The team of representatives includes former small business owners who bring a diversity of talent, experience and operational knowledge to the department.
Contractor Relations also oversees several communications tools designed to provide contractors with resources and up-to-date information, including: MyGroundBiz.com – A dedicated website that includes critical business information, such as weekly settlement statements, business forms and vendor discounts, as well as success stories and business tips.
FedEx and FedEx Home Delivery regularly distribute publications that focus on the issues, programs and company announcements that are important to contractors.
Sales Force & Retail Outlets
FedEx deploys a highly-trained global sales force that works with shippers of all sizes to stimulate business growth. Contractors are also supported by thousands of FedEx World Service Centers and FedEx Office and Print Centers throughout the enterprise.
Cutting-Edge Technology Advantage
FedEx is an innovator in package pick-up and delivery (P & D) service and our use of new technologies has always been part of our way of doing business. Supporting contractors is a network of more than 500 of the most automated distribution hubs and local pickup-and-delivery terminals throughout the U.S. and Canada. FedEx also offers contractors the latest hand-held scanning computers to capture and transmit critical business information.
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